Reviews

That means a lot to hear that our customer service was the best you’ve ever had! We’re really happy we could make your experience that great.

A job well done is exactly what we aim for, Jim! Your satisfaction means a lot to us.

Dena, we're really pleased to hear Matt provided friendly and professional service. Our team strives to ensure every question is answered thoroughly, and it's great to know that commitment shines through. Thank you for the recommendation!

Cameron, it’s awesome to hear Matt made the whole process easy and took the time to really explain your car’s issues. We appreciate you trusting us and sharing such kind words!

Mariasol, your review leaves out important details about the work you authorized, the charges, and the diagnostic service you declined. Your vehicle had damaged aftermarket headlight wiring and a melted factory connector. With your approval, we replaced both headlight bulbs with factory-style bulbs and replaced the damaged connector, including the necessary wiring repair. This was more than simply installing two lightbulbs. The headlight repair totaled $261.77 before tax. Your $303.71 bill also included a New York State inspection and sales tax. You were not charged a diagnostic fee. The additional $150 diagnostic service was offered and declined over cost. That testing allows us to investigate electrical faults beyond visible damage and identify other underlying problems. Declining it limited our ability to determine the cause of an intermittent electrical issue. When you returned, a staff member checked the connection, and moving it restored the light’s operation. That observation was not a complete diagnosis, nor was it presented as a permanent solution. We stand behind our workmanship and take responsibility for correcting verified issues with the work we perform. However, a recurring symptom alone does not establish that an authorized repair was performed incorrectly, particularly when further diagnostic testing was declined. We understand your frustration, but an accurate account should distinguish between the repairs you approved, the testing you declined, and the services you were actually charged for.

Patrick, we appreciate you taking a moment to leave us this positive rating! We truly appreciate you stopping by.

John, your recognition of our team's communication and the transparent estimates really highlights what we strive for at Browncroft Garage. Our team takes pride in combining trustworthy service with fair pricing and skilled mechanics, and your comments truly reflect that commitment. Thank you so much for the feedback and for sharing your honest thoughts!

Chelsea, it means a lot to hear that our team's friendly and fair service has kept you coming back for years. We truly appreciate your ongoing trust and recommendation!